FAQs & Contact

The Great Outdoors!

OpentraX’s Adventure Therapy Programs are designed to be flexible and adaptable, capturing the essence of the great outdoors. That means we can conduct our sessions virtually anywhere with a suitable trail or park, giving us the freedom to explore and enjoy nature to the fullest.

However, we do have some favorite spots where many of our transformative programs typically take place:
Sugar Bag Road & Ferny Forest Trails – Sunshine Coast
Bunyaville & Samford Conservation Parks – Moreton Bay
Gap Creek Reserve – Brisbane
White Rock Conservation Area – Ipswich
Daisy Hill Conservation Park – Logan
Nerang National Park – Gold Coast
If you have a preferred location or know of a great trail that would be a fantastic fit for our programs, please don’t hesitate to get in touch with us. We’re always open to exploring new places where adventure can come to life.

5 and up!

At OpentraX, our adventure-packed services are tailored for a wide spectrum of ages, spanning from the young explorers starting at age 5 to the young-at-heart adventurers up to 85! There’s something suitable for everyone and anyone in between. Each participant’s program is individually tailored to the specific goals that are identified in their initial assessment.

No!

At OpentraX, we focus on tailoring the experience to your fitness level and riding skills, so there’s no need to worry about getting in over your head. Our diverse trails cater to all abilities, whether you’re a beginner or an experienced rider. After an initial assessment by your Adventure Therapy Practitioner, we customise sessions to you. As you gain confidence and skills, we’ll ramp up the excitement, always at a pace that’s comfortable for you. Rest assured, our aim is to make your adventure therapy journey as exhilarating as it is empowing.

Not necessarily!

If you have your own bike you’d like to use, we’ll check it out at the Initial Assessment to ensure it’s trail-ready. Alternatively, OpentraX has a limited collection of bikes and helmets available for loan. Here’s how it works:

For 1-on-1 Sessions: Borrowing equipment for individual sessions is a breeze. We’ve got you covered.
For Groups: If you’re part of a group session, reach out to inquire about equipment availability. While we aim to provide, it’s good to check if the gear has already been allocated to other participants in the group.
Please note that for any Bike Loans there will be an extra 15 minutes of the practitioners time invoiced to cover the bike preparation, transport, maintenance, and cleaning.

Enquire with us!

You always have the option to provide your own transport and meet us at the trail for your session. This is the more cost effective option for those working within a budget. Remember, if you’re dropping someone off, be back in time for the session’s wrap-up. And for those under 18, punctual pick-ups are crucial due to legal care requirements and respect for others’ schedules.

Please be aware that transport is only available for 1-on-1 sessions, may not be available during peak session times, and cannot be provided for group activities.

Just note, any extra time devoted to transporting participants will reflect in the invoice, as it’s part of our dedicated practitioners’ valuable time. Please reach out, and we’ll work something out together.

Safety first! While our sessions can usually go ahead in rain or shine, extreme weather like severe storms might lead to a cancellation. We keep a close eye on the Bureau of Meteorology (BOM) to make informed decisions. Any cancellations made by OpentraX due to severe weather (and where an alternate location is unavailable) are at no charge to the participant.

If an undercover area is required, rest assured our experienced practitioners will create some fantastic activities that will ultimately still work towards your goals and prepare you for the next adventure out on the trail.

If your original session location does not have any undercover areas available, we’ll contact you as soon as possible to find a new location that still works with your schedule.

If it is your preference to cancel the session because of the weather, please be aware that our standard cancellation policy will apply.